Operations Management

Online Short Course

40 Points

R12 018.00 R9 608.00

Course Fees
10 weeks


In order to run a successful business, managers must understand the various operational terms, techniques and concepts. Operations is the core of the management of the business and is flanked by financial management and marketing. Through successful operations, the robustness and sustainability of the organisation will be enhanced.


Operations management is about the running of the entire engine of a business to achieve maximum efficiency, effectiveness and productivity at the lowest cost possible. It is responsible for the automation of the administration and production of a business or organisation. It is about the way goods and services are produced. This course provides a holistic view of operations management as well as an understanding of the intricate processes utilised to deliver goods and services, such as supply chain, logistics, inventory management, SHEQ and facilities management.


40 CPD Points

Subject Expert

Having first studied and practiced as an oral hygienist, Dr Frances Wright embarked on her career in operations management in 1986. She specialises in communications, marketing and the implementation of systems and processes that minimise waste, streamline business practices, enhance productivity and maximise service delivery to a varied client base.

Frances completed a BSc Honours Industrial Technology and Operations Management (cum laude), a Diploma in Operations Management (cum laude) and a Certificate in Production Management (cum laude) from the Production Management Institute. She was honoured as the institute’s “Top Student” for three consecutive years.

Frances also completed an MBA at North-West University in 2007, where she was also honoured as the top Operations student. She has a PhD in Business Administration with a focus on entrepreneurship from North-West University and acts as a business mentor and trainer for business partners. She founded the not-for-profit People for People Fundraising Trust, where she discovered her passion for operations management.

Tutor Support

Each course is assigned its own Online Academic Tutor, who is ready and waiting to guide and assist their learners throughout their learning experience.

The Online Academic Tutor, who is assigned to your course, is trained to build each student up to reach their fullest potential. Students can expect their Online Academic Tutor to answer questions, offer advice and provide further clarification on any academic aspects.

Course and Technical Requirements

BASIC REQUIREMENTS To successfully access and complete this course, you will be required to have a registered email account, access to a computer/laptop/tablet and stable internet connection. You will be required to be familiar with using a computer as you may need to be able to read and download documents in Adobe PDF Reader, view Microsoft PowerPoint presentations, and read and create documents in Microsoft Word.

ADDITIONAL REQUIREMENTS Our online short learning programmes may require additional software applications. These additional software applications requirements will be communicated to you in this information pack and/or on the website course page. Damelin Online does not provide any additional software applications required for online short learning programmes.

Please note: Google, YouTube and Vimeo may be used in our online course delivery. If any of these services are blocked in your jurisdiction, you may have difficulty in accessing our course content.

How You Will Learn

Our online short learning programmes are broken into self-paced manageable modules, designed to assist you throughout your learning process through diverse learning activities:

  • Learn through all your interactive course notes
  • Review case studies and supplementary resources
  • Apply and evaluate what you have learned in each module with the self-grading quizzes and assignment submissions
  • View a range of course video lectures presented by our Subject Matter Experts
  • Network, collaborate and interact with your fellow participants and Online Course Facilitator via the discussion forum and Zoom webinars


Upon successful completion of this online short learning programme, you will receive the recognition of your knowledge and skills with a Damelin Certificate of Competence. Your certificate of competence will be issued in your registered name and will be couriered at no additional cost.

You will be required to complete a series of assessments that will be facilitated through our virtual learning environment. Your course handbook will be made available to you once you have commenced with your short learning programme.


  • MODULE 0
    Orientation Module
  • MODULE 1
    What is Operations Management?
  • MODULE 2
    Supply Chain and Logistics
  • MODULE 3
    Forecasting and Inventory Management
  • MODULE 4
    Capacity and Resource Planning
  • MODULE 5
    SHEQ (Safety, Health, Environment and Quality)
  • MODULE 6
    Facilities Management
  • MODULE 7
    Production and Process Management
  • MODULE 8
    Quality Management
  • MODULE 9

Payment options available to you

credit card
payment plan
EFT/Direct Deposit


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