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This qualification will assist you in building the knowledge and skills required to be employed within the IT Industry. It will provide you with the flexibility to articulate in the IT environment with a wide variety of specialisation options and articulation within the Telecommunications, Information Technology and Electronic Industries and other industries where IT is a key component, like the Financial Services Industry.
On successful completion of this qualification, you will have the fundamental level of understanding about computer industry concepts and/or are able to work in areas of Information Technology with little technical complexity. You will covered are entry-level hardware, software, electronics and network support, on mainly, however not limited to, desktop and hand-held devices and local area networks.
This Further Education and Training Certificate: IT: Technical Support is an entry-level qualification designed to equip a Systems Support professional with a good fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills, allowing for specialisation in Systems Support careers, namely: Hardware and Infrastructure Support for Personal Computers, Hardware and Infrastructure Support for Office Products and Data Communications and Networking.
This Further Education and Training Certificate: IT: Technical Support (SAQA ID 78964) carries the Damelin Correspondence College (DCC) accreditation with Media, Information and Communication Technologies Sectors Education & Training Authority (MICT SETA).
This qualification is a NQL level 4 and holds 163 CREDITS.
When applying for this programme, you must present the following documents:
Disclaimer: Your application will be subjected to academic validation and approval before we will grant you access to this online training programme.
In order to get the full benefit of and complete this programme, you are required to:
This online training qualification is presented through an online interactive learning platform. You will receive academic support and guidance from your Online Course Lecturer and Online Academic Tutor with all Formative and Summative Assessment submissions. You will learn through diverse learning assessment activities, including:
This qualification requires that learners must complete and submit an online Portfolio of Evidence (PoE), which includes: Formative and Summative Assessments, to be submitted on the MasterAssess platform, accessible through the Damelin Online Virtual Learning Environment.
Your Online Course Lecturer will assist and guide you through your Assessment Criterion submissions.
(a) Formative Assessments:
Your online PoE includes a series of Formative Assessments. Learners must complete and submit all Formative Assessments to be successfully competent at the end of each Specific Outcome in each Learning Unit.
By completing each Formative Assessments, the Online Course Lecturer will be able to track and monitor your performance on the learning programme. Your Online Course Lecturer will provide you with feedback on your Formative Assessment.
(b) Summative Assessments
Your online PoE includes a series of Summative Assessments. The purpose of the Summative Assessments is to evaluate your competences at the end of each learning unit. You are to meet the requirements of the Assessment Criterion and its specific outcomes.
MICT SETA will provide you with your Statement of Results, indicating the unit standard in which you have been found competent in this particular qualification. You will also receive a Statement of Results from Damelin Correspondence College. Your Certificate of Competence will be issued by MICT SETA.
