R13 219.00

course fees

12

modules

12 weeks

duration

Anytime

registration

Want more info? Enrol Now

Hospitality Management

Management and Leadership

Unlock Hotel Management Expertise: Learn the Art of Effective Oversight and Boost Your Managerial Skills.
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R13 219.00

course fees

12

modules

12 weeks

duration

Anytime

registration

Want more info? Enrol Now

Payment options available to you

Description

After completing this course, you will have a broader oversight of the different responsibilities of each manager working in the hotel and be able to apply basic managing tools in becoming an effective manager.

Subject Matter Expert

Annadia van der Merwe has a Master’s Degree in Tourism and Hospitality. She is currently a lecturer at the International Hotel School, presenting various managerial, procedural and theoretical subjects. She has several years of practical experience working in different sectors of the industry, from restaurant management, to functions and events coordination, and now shares her passion through teaching.

Academic Tutor Support

Your dedicated Online Academic Tutor (OAT) will provide you with the necessary guidance, offer advice and answer questions on course content to help you achieve academic success.

Student Support Coordinator

The Student Success Coordinator (SSC) team will assist you with any query that you may have about the environment, systems and general utilisation throughout your learning journey.

Course and Technical Requirements

BASIC REQUIREMENTS
To successfully access and complete this course, you will be required to have a registered email account, access to a computer/laptop/tablet and stable internet connection. You will be required to be familiar with using a computer as you may need to be able to read and download documents in Adobe PDF Reader, view Microsoft PowerPoint presentations, and read and create documents in Microsoft Word.

ADDITIONAL REQUIREMENTS
Our online short learning programmes may require additional software applications. These additional software applications requirements will be communicated to you in this information pack and/or on the website course page. Damelin Online does not provide any additional software applications required for online short learning programmes.

Please note: Google, YouTube and Vimeo may be used in our online course delivery. If any of these services are blocked in your jurisdiction, you may have difficult in accessing our course content.

How You Will Learn

Our online short learning programmes are broken into self-paced manageable modules designed to be interactive and engaging:

  • The programme is available to be viewed on smart devices, which includes mobiles, tablets and personal computers.
  • Relevant case studies, articles and recommended reading are part of supplementary resources available.
  • Apply and evaluate what you have learned in each module with the self-grading quizzes and assignment submissions.
  • View a range of introductory course videos by your Subject Matter Expert.
  • Scheduled live webinars are included with the Online Academic Tutor.
  • Network, collaborate and interact with your fellow participants and Online Academic Tutor via the discussion forum.

Certification

Upon successful completion of this online short learning programme, you will receive the recognition of your knowledge and skills with a Damelin Certificate of Competence. Your certificate of competence will be issued in your registered name and will be couriered at no additional cost.

You will be required to complete a series of assessments that will be facilitated through our virtual learning environment. Your course handbook will be made available to you once you have commenced with your short learning programme.

Module Outline

  • MODULE 0 | Orientation Week 1
    Navigating the Virtual Learning Environment
  • MODULE 1 | The Roles and Responsibilities of Managers Week 2
    Discussing leadership techniques and motivational strategies
  • MODULE 2 | Hygiene Week 3
    Knowledge, skills and the application of hygiene practices
  • MODULE 3 | The Executive Chef Week 4
    Roles and responsibilities of the executive chef
  • MODULE 4 | The Food and Beverage Manager Week 5
    Roles and responsibilities of the food and beverage manager
  • MODULE 5 | Front Office Operations Week 6
    Roles and responsibilities for front of house staff
  • MODULE 6 | Sales and Marketing in a Hotel Week 7
    Aspects of marketing as they pertain to hospitality management
  • MODULE 7 | Human Resources Management in a Hotel Week 8
    Principles of human resources and communication techniques
  • MODULE 8 | Training and Development Week 9
    Discussing learning styles and adult learning needs
  • MODULE 9 | Budgeting and Controlling Expenses Week 10
    Expenditure and expanding food service operations
  • MODULE 10 | Control Tools Week 11
    Maintain the operational practices and structures of a food and beverage service
  • MODULE 11 | Wrap-up Week 12
    Synthesise your learning journey experience

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