R7 200.00

course fees

7

modules

7 weeks

duration

Anytime

registration

Conflict Management: Avert, Negotiate and Agree


Business Management and Strategy

This course will teach you to develop conflict management skills to reach an agreement in the negotiation process where all parties benefit
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R7 200.00

course fees

7

modules

7 weeks

duration

Anytime

registration

Payment options available to you

Summary

This course provides the essential skills needed to arrive at a win-win situation in the negotiation process. The content will broaden your understanding of conflict and its causes, as well as negotiation and negotiation principles. You will be equipped with tools and techniques to apply the negotiation process according to established terms and styles.

Subject Matter Expert

Kevin Midgely has an MBA from Damelin Oxford Brookes (London). He has been a part-time lecturer since 1991, and has lectured for Damelin Education Group, Varsity College, Vega, Regenesys Business School, and AAA School of Advertising. Kevin also ran his own training company from 1994 to 2008.

Kevin is also the author of a self-published textbook, The Credit Controller’s Handbook, first published in 1999.

As an experienced social science researcher, she loves sharing new skills and knowledge with others, and ultimately enhancing their capabilities in handling issues that affect their line of work and personal lives.

Tutor Support

Each course is assigned its own Online Academic Tutor, who is ready and waiting to guide and assist their learners throughout their learning experience.

The Online Academic Tutor who is assigned to your course, is trained to build each student up to reach their fullest potential. Students can expect their Online Academic Tutor to answer questions, offering advice and provide further clarification on any academic aspects.

Course and Technical Requirements

BASIC REQUIREMENTS
To successfully access and complete this course, you will be required to have a registered email account, access to a computer/laptop/tablet and stable internet connection. You will be required to be familiar with using a computer as you may need to be able to read and download documents in Adobe PDF Reader, view Microsoft PowerPoint presentations, and read and create documents in Microsoft Word.

ADDITIONAL REQUIREMENTS
Our online short learning programmes may require additional software applications. These additional software applications requirements will be communicated to you in this information pack and/or on the website course page. Damelin Online does not provide any additional software applications required for online short learning programmes.

Please note: Google, YouTube and Vimeo may be used in our online course delivery. If any of these services are blocked in your jurisdiction, you may have difficult in accessing our course content.

How We Engage with Students

Our online short learning programmes are broken into self-paced manageable modules designed to be interactive and engaging:

  • The programme is available to be viewed on smart devices and includes mobile, tablets and personal computers.
  • Relevant case studies, articles and recommended reading are part of supplementary resources available.
  • Apply and evaluate what you have learned in each module with the self-grading quizzes and assignment submissions
  • View a range of Introductory course videos by your Subject Matter Expert.
  • Scheduled live webinars are included with the Online Academic Tutor.
  • Network, collaborate and interact with your fellow participants and Online Academic Tutor via the discussion boards.

Certification

Upon successful completion of this online short learning programme, you will be awarded with a Damelin Certificate of Competence.

Module Outline

  • MODULE 0
    Orientation Module
  • MODULE 1
    Conflict and Conflict Management
  • MODULE 2
    Negotiation
  • MODULE 3
    Negotiation Dynamics
  • MODULE 4
    The Negotiation Process
  • MODULE 5
    Negotiation Tactics and Ethics
  • MODULE 6
    Wrap Up

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